FAQs | Answers from @ Your Service Transportation

1. What is non-emergency medical transportation (NEMT)?: Non-emergency medical transportation (NEMT) refers to transportation services that provide rides for individuals who need to attend medical appointments but do not require emergency medical assistance.
2. Who can use NEMT services?: NEMT services are available to individuals who need transportation to medical appointments, including seniors, individuals with disabilities, and patients without access to reliable transportation.
3. How do I schedule a ride?: For self-pay you can schedule a ride by calling our office. Most medical trips are scheduled by your insurance company. Please check with them first to confirm eligibility and coverage of charges.
4. What areas do you serve?: We are headquartered in Des Moines Iowa with offices in Council Bluffs Iowa and Waterloo Iowa. We also include Minnesota, Illinios, Missuori, and Nebraska within our service area. When in doubt, please contact our office to confirm if we operate in your area.
5. Is there a cost associated with your services?: Costs may vary depending on the distance of travel and the specific services required. We accept various forms of payment and may also work with insurance providers for coverage.
6. What types of vehicles do you use?: Our fleet includes vans, sedans, and other vehicles designed to accommodate different needs, including vehicles that are wheelchair and stretcher accessible.
7. Can I bring a companion with me?: Yes, you are welcome to bring a companion or caregiver with you at no additional charge. Please inform us or have your insurace provider let us know when scheduling your ride.
8. What if I need to cancel or change my ride?: If you need to cancel or change your ride, please contact us as soon as possible. We recommend notifying us at least 24 hours in advance to avoid any possible cancellation fees.
9. What type of training have your personel received?: All of our drivers undergo thorough training in safety protocols, customer service, and assistance for individuals with special needs to ensure a comfortable and safe experience.
10. How can I provide feedback about my experience?: We value your feedback! You can share your experience by contacting our customer service team via phone or email. Your input helps us improve our services.